Benefits for our customers according to our remote service:
One permanent person of contact will be designated from CCS IT Services to assist and consult the customer on a long-term basis. This person of contact will have overlapping knowledge of various modules and will be able to quickly localize any problem occurs and forward the information to our company
The person of contact will be backed by a certified and qualified team to support him or her in ascertaining a detailed solution
Any problem occurs can be reported promptly to CCS IT Services via a hotline address
The hotline e-mails will be read and dealt with on an hourly basis
Structurized acceptance of problem reports, incorporation of the report in a status report
Internal forwarding of the report to one of our qualified employees and notification of the person of contact to the clients
Prioritization of the problem solution with the clients. Return notification to the customer within 6 hours
Estimation of time and effort required if the problem solution exceeds 3 man-days
Acknowledgement in the status report. Handling of the report by one of our qualified employees. Permanent follow-up of the status report by the customer's coordinator
Problem solution and testing in our quality system. Acceptance and productive commissioning
